The ING DIRECT Security Guarantee
Your money and privacy are protected from the instant you open your ING DIRECT account. Our security features are top notch and we continue to make enhancements to make it even better. If your security is ever compromised, we'll make things right. That's the ING DIRECT Security Guarantee.
Want to know more?
We cover your losses for unauthorized activity in any of your ING DIRECT account(s)...just be sure to notify us of the problem within 30 days of when the first statement that shows the unauthorized activity was made available to you. Call us at
We need your help too
Don't give out your Client Number, secret questions (and answers) or PIN to anyone else. Log out at the end of each online banking session. Monitor your statements and pay attention to account alerts. And let us know immediately if you discover a transaction that you suspect is fraudulent.
If it's not your fault, we've got you covered, guaranteed!