As you know, we're able to help you save your money because there are no fees or service charges on deposits and no hidden costs. We can do this because we don't run branches all over your city. They use up things like rent, electricity, and heating - and trust us, the banks certainly don't pay for those things out of their own pockets.
Now, having said that, where do you turn when you actually want to talk to someone here at ING DIRECT? Glad you asked.
Have more questions? Check out our FAQ section.
To confirm, update, or inquire about information on your Accounts, you can call us toll free:
ING DIRECT (24 hours a day, 7 days a week)
Service in English 1-800-464-3473 or 416-756-2424
Service in French 1-866-464-3473
ING DIRECT Mortgages (Everyday between 7:00am – 12:00am EST)
Don't have an unmortgage yet?
Service in English 1-800-568-2190 or 416-758-5600
Service in French 1-866-568-2190 or 416-758-5600
If you already have an unmortgage:
Service in English and French 1-877-464-5565 or 416-497-6829
ING DIRECT Mutual Funds (Monday to Friday, 8:00am to 8:00pm EST)
Service in English 1-877-464-5678
Service in French 1-888-600-6161
Wednesday February 26th - 8:00am-10:00pm
Thursday February 27th - 8:00am-10:00pm
Friday February 28th - 8:00am-10:00pm
Saturday March 1st - 9:00am-5:00pm
Monday March 3rd - 8:00am-10:00pm
Have a burning question about something that we offer, for example, our new Tax-Free Investment Savings Account? See if we already have the answer for you here.
Please note that we can't do any transactions on your account or answer account-specific questions by email because we need you to call in to verify that you're really who you say you are. For your own security, you should never put your account information in an email.
ING DIRECT Mutual Funds
If you'd feel more comfortable meeting us face-to-face, you're more than welcome to come in to one of our ING DIRECT Cafés. For hours and directions, just click on the address below.
In Online Communities
We're out and about on the web. Check out what we're talking about with Savers.
Having an issue? Your experience is our priority. Tweet us at @OrangeHelps.
Hours: M-F 8–8, Sa-Su 10–6.
3389 Steeles Avenue East
And in case you were interested, our Bank Information:
Transit # 00152
Receive a suspicious email?
If you receive an email that asks you to provide confidential information such as your Client Number, account number, PIN or password, do not respond and do not click on any links included in the email. Contact us immediately and forward the suspicious email to firstname.lastname@example.org or call our DoubleSafe™ online security line at 1-888-SAFE-304 (1-888-723-3304). For more information on phishing and Identity Theft, please visit the Canadian Bankers Association website.