Contact Us

As you know, we're able to help you save your money because there are no fees or service charges on deposits and no hidden costs. We can do this because we don't run branches all over your city. They use up things like rent, electricity, and heating — and trust us, the banks certainly don't pay for those things out of their own pockets.

Now, having said that, where do you turn when you actually want to talk to someone here at ING DIRECT? Glad you asked.

Here are our Top 10 most frequently asked questions

Have more questions? Check out our full FAQ.

By phone

To confirm, update, or inquire about information on your accounts, you can call us toll free, 24 hours a day:

ING DIRECT
Service in English 1-800-464-3473 or 416-756-2424
Service in French 1-866-464-3473 or 416-756-2424

ING DIRECT Mortgages

Don't have an unmortgage yet?
Service in English 1-800-568-2190 or 416-758-5600
Service in French 1-866-568-2190 or 416-758-5600

If you already have an unmortgage:
Service in English 1-877-464-5565 or 416-497-6829
Service in French 1-877-464-5565 or 416-497-6829

ING DIRECT Mutual Funds
Service in English 1-877-464-5678 (8:00 am to 8:00 pm EST)

By e-mail

Have a burning question about something that we offer, for example, our new Tax-Free Investment Savings Account? See if we already have the answer for you here.

Please note that we can't do any transactions on your account or answer account-specific questions by e-mail because we need you to call in to verify that you're really who you say you are. For your own security, you should never put your account information in an e-mail.

ING DIRECT
clientservices@ingdirect.ca

ING DIRECT Mutual Funds
funds@ingdirect.ca

Face-to-face  

If you'd feel more comfortable meeting us face-to-face, you're more than welcome to come in to one of our ING DIRECT Cafés. For hours and directions, just click on the address below.

ING DIRECT Café Toronto
ING DIRECT Café Vancouver
ING DIRECT Café Montréal
ING DIRECT Café Calgary

In Online Communities

We're out and about on the web. Check out what we're talking about with Savers.

   

By Mail

111 Gordon Baker Road
Toronto, ON
M2H 3R1

And in case you were interested, our Bank Information:
Institution #614
Transit # 00152

Locate an ABM

Receive a suspicious e-mail?

If you receive an e-mail that asks you to provide confidential information such as your Client Number, account number, PIN or password, do not respond and do not click on any links included in the e-mail. Contact us immediately and forward the suspicious e-mail to phishing@ingdirect.ca or call our DoubleSafe™ online security line at 1-888-SAFE-304 (1-888-723-3304). For more information on phishing and Identity Theft, please visit the Canadian Bankers Association web site.