Contact Us
As you know, we're able to help you save your money because there are no fees, no service charges, and no hidden costs. We can do this because we don't run branches all over your city. They use up things like rent, electricity, and heating - and trust us, the banks certainly don't pay for those things out of their own pockets.
Now, having said that, where do you turn when you actually want to talk to someone here at ING DIRECT? Glad you asked.
By Phone
To confirm, update, or inquire about information on your accounts, you can call us toll-free, 24 hours a day:
ING DIRECT
Service in English 1-888-464-3232
Service in French 1-866-464-4277
If you are currently outside Canada, you can call us collect at 416-758-3139.
ING DIRECT Mortgages
Don't have an unmortgage yet?
Service in English 1-800-568-2190 or 416-758-5600
Service in French 1-866-568-2190 or 416-758-5600
If you already have an unmortgage:
Service in English 1-877-464-5565 or 416-497-6829
Service in French 1-877-464-5565 or 416-497-6829
ING DIRECT Mutual Funds
Service in English 1-877-464-5678 (8:00am to 8:00pm EST)
Interactive Telephone Service
Service in English 1-888-464-1111
Service in French 1-866-464-4278
Fax
Metro Toronto Area 416-756-2422
Toll Free 1-888-464-2929
By Email
Email Associates can provide you with general information about ING DIRECT products and services. Please note that we cannot answer any questions about your account by email as we need you to call in and verify it's really you.
ING DIRECT
ING DIRECT Mutual Funds
You may also want to check out our Help section to see if someone else had the same question as you in the past.
Face-to-face
If you'd feel more comfortable meeting us face-to-face, you're more than welcome to come in to one of our ING DIRECT locations. For hours and directions, just click on the address below.
ING DIRECT Downtown Toronto
ING DIRECT Toronto
ING DIRECT Vancouver
ING DIRECT Montréal
ING DIRECT Calgary
By Mail
111 Gordon Baker Road
Toronto, ON
M2H 3R1
And in case you were interested, our Bank Information:
Institution #614
Transit # 00152
