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Client Answers

Let's face it - no matter how much we try to anticipate all the questions anyone could possibly think of asking us, there will always be a new one. When the unexpected happens, and you have a question or concern about any of your accounts - and you can't find the answer here on our site - we're here to help you.

You can e-mail us, call us, or if you have the time, send us a letter. You can even visit us if you're near one of our 4 offices.

Client satisfaction

ING DIRECT is committed to Client satisfaction. We understand that this commitment extends long after you open your account with us. Whether it's making certain the privacy of your information is maintained, or resolving any specific concerns you may have, ING DIRECT has processes in place to assure you remain satisfied.

Complaint Resolution Promise
Privacy Officer
Statement on Tied Selling
FAQ's